Designing 21st century services and transforming organizations. So that they work for citizens and communities.
We're on a mission to make public and social services better. Using creativity, the power of people and our design toolkit! Join the movement!
Our manifesto - What (service) design means to us
When we say design, we mean people, systems and change
When we say services we mean physical and digital experiences, interactions and relationships that your organization creates with different stakeholders. Citizens, employees, your network of associates. We know that most services and organizations are inter-connected. We work across organizational systems to create meaningful interactions with your stakeholders through the various touch-points that your organization uses and design holistic experiences and services that simply work for all.
When we design we do it in the open!
We take a grassroots approach to service & organizational innovation; we are tooling up citizens and professionals to take a pro-active approach to making services that work for them. We open-up our toolkit of methods to build service design capacity inside your organization so that you can design services from now on by putting people's needs first.
We want to empower people by putting our professional tools in their hands to design their future on their own.
We are a design-driven multidisciplinary team with backgrounds in service design, strategy and business operations. We work in an agile and iterative way to ensure that your project is delivered efficiently.
We design services by putting people first. We study people's behavior (users', employees' etc.) and how they interact with your services to get true insights. We do this through interviews, focus groups, ethnographic research and exploratory workshops. We then design meaningful experiences combining their needs with your organizational capacity.
We bring to the table different stakeholders; the service users, your employees, the management team and your associates. We create a safe space and the appropriate tools to spark creative collaboration. We do this iteratively, through co-design workshops, in various stages of the project.
We are design-led; thus we tend to be visual and making things tangible. We prototype services (both physical and digital) and test them with real people (citizens, your employees etc.) before we deliver them. We save your organization time and money from making changes after the service is implemented.